Shipping policy

At MyPetPlace, we are committed to delivering your order as quickly and smoothly as possible.

Free Shipping

We offer FREE SHIPPING on all orders to the countries listed below.
There are no extra shipping fees at checkout.

Countries We Ship To

To guarantee the best experience, we currently ship to selected countries only:

🇺🇸 United States
🇨🇦 Canada
🇬🇧 United Kingdom
🇵🇹 Portugal
🇪🇸 Spain
🇫🇷 France
🇩🇪 Germany
🇮🇹 Italy
🇳🇱 Netherlands
🇧🇪 Belgium

Processing Time

Orders are typically processed within 1–2 business days.

Once your order is processed, it will be shipped and you will receive an email confirmation with tracking information (when available).

Estimated Delivery Times

Delivery times may vary depending on the destination and local carrier performance.
Below are our estimated delivery times:
 • 🇺🇸 United States: 6–10 business days
 • 🇨🇦 Canada: 6–10 business days
• 🇬🇧 United Kingdom: 6–10 business days
• 🇩🇪 Germany: 7–11 business days
• 🇫🇷 France: 7–11 business days
• 🇵🇹 Portugal: 7–11 business days
• 🇪🇸 Spain: 7–11 business days
• 🇮🇹 Italy: 7–11 business days
• 🇳🇱 Netherlands: 7–11 business days
• 🇧🇪 Belgium: 7–11 business days

⚠️ Please note: These delivery times are estimates and may be affected by customs delays, peak seasons, or carrier disruptions.

Tracking Your Order

For most orders, tracking is available.
Once your order ships, you will receive a tracking number via email.
Tracking updates may take 24–72 hours to appear after shipment.

Wrong Address Disclaimer

Please make sure your shipping address is entered correctly at checkout.
If an order is returned or lost due to an incorrect or incomplete address provided by the customer, we may not be able to offer a refund.

Delayed or Lost Packages

Due to seasonal demand and carrier delays, processing and delivery times may be slightly extended.
If your order has not arrived within the estimated timeframe, please contact us and we will assist you immediately.

📩 Contact us: mypetplace.help@gmail.com

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include:
• Your order number
• Clear photos of the item and packaging
We will work with you to resolve the situation as quickly as possible.